FAQ

Orders

How can I track my order?

After you place your order, you will receive an email with your tracking information. You can also email us at hello@merenknives.com and we'll provide you with an update.

Shipping & Returns

Where do you ship?

We currently ship to addresses in the United States, Canada, Australia and the United Kingdom. We're hoping to expand to other countries in the future. If you have a special order you’d like to place with us just send us an email at hello@merenknives.com and we can try to pull some strings!

What are my shipping options?

We use USPS, FedEx and Asendia to ship our products.

Shipping times vary depending on country of delivery and shipping method selected. The costs below are estimates and may increase depending on order weight. You'll be able to see exact shipping cost at checkout.

Note: We’re currently offering FREE 2-Day Shipping for all U.S. (contiguous) orders.

United States (Contiguous)

Order	Shipping Method	Cost	Estimated Delivery Time
Over $50	Standard	FREE	3-6 Days
Under $50	Standard	$6	3-6 Days
All	Expedited	$10	2 Days

 

Hawaii, Alaska & Other US Territories

Order	Shipping Method	Cost	Estimated Delivery Time
All	Expedited	$15	2 Days

 

International

Destination Country	Shipping Method	Cost*	Estimated Delivery Time
Canada	Standard International	$16	12-18 Days
UK	Standard International	$20	12-18 Days
Australia	Standard International	$20	12-18 Days

*Please note that any assessed duties or local taxes for international orders are not included in this rate and are the responsibility of the receiver.

We also offer expedited delivery (3-7 days) for international orders. You can see all shipping options at checkout.

You can find our full shipping policy here.

What is your return policy?

All of our products are covered by a risk-free 60-Day Trial Run. That means you can get your Mëren product and try it out at home, and if you’re not happy for any reason, you can just send it back within 60 days of receipt to get a full refund.

You can find our full return policy here.

Products

Why do you only offer 3 different knives?

Many brands out there offer bulky 12-piece sets that most people don't need just to make a bigger profit.

We didn't believe that was right, so we thoughtfully curated our selection to include everything you need and nothing you don't. The end result was the only 3 knives that most home cooks actually need: the chef's knife, the serrated knife, and the paring knife.

What makes Mëren knives different?

Every day home cooks are forced to either pay the big bucks for household-brand knives, or be stuck with the cheap-quality knives found at Target or Walmart.

That’s why it was so important to us to close this gap and create pro-grade knives that everyone can afford. So we cut the middleman and eliminated traditional retail markups to create incredible knives priced fairly.

Are your knives full tang?

Yes, our knives are full tang. That means that the blade extends fully through the handle in both length and width, making the knife a single piece of steel. In other words, our knives rely on a solid, continuous piece of steel for superior strength and stability. Our knives are therefore more durable, well balanced, and will cut through denser foods with less effort.

Can I put my knives in the dishwasher?

We recommend to hand-wash and dry your knives after every use. You might get away with dishwashing a few times, but you always risk damaging your knives. Dishwashers expose your knives to extreme temperatures and soaking, which may cause rust to form.

Check out our full Care & Maintenance instructions here.

For how long will my knives stay sharp?

When we tested our high-carbon AUS-10 blades, they consistently outperformed “luxury” brands and retained their edge for 20-40% longer. However, like all knives, our knives won’t stay sharp forever. How often you’ll need to sharpen them will depend on how frequently you use them and what items you cut, but it’s usually a couple times every year for the regular home cook.

I’m a professional chef. Are these knives also suited for me?

Absolutely! During our product creation process we partnered with experienced restaurant chefs so that, at each iteration, we could test and get feedback from experts in the industry. That means that, although priced much lower, our knives are designed to perform in the rigors of professional kitchens and even outdo brands that cost 50-70% more.

Where are Mëren products made?

We source and manufacture our products and materials from all over the world including the U.S., Europe, Japan and China. We work to ensure that all our manufacturers are both ethically and environmentally compliant.